Frequently Asked Questions
Everything you need to know about your Perler shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online returns portal. Please note that final sale items are not eligible for return.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. Because we curate various collections, we recommend checking the 'Fit Notes' section to see if an item runs small, large, or true to size.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay for eligible orders.
Are your materials sustainably sourced?
Perler is committed to ethical fashion. We prioritize working with suppliers who use organic cotton, recycled polyester, and low-impact dyes. You can find specific material details under the 'Sustainability' tab on each product page.
Can I modify or cancel my order after it's been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team. After this window, the order cannot be changed.